Datapro Unifi Connect

Contact Center for Growing Teams

When your team handles more than a few calls at once, you need queue management, visibility, and routing that adapts. Our contact center tools give managers control without complexity.

Get Started(201) 751-1003

Queue Management

Route calls to the right agents with intelligent queue distribution.

Skills-Based Routing

Route calls based on agent skills, availability, or custom rules you define.

Queue Callbacks

Let callers request a callback instead of waiting on hold.

Priority Queues

Move VIP callers or urgent issues to the front of the line.

Real-Time Visibility

See what is happening with your calls and agents at a glance.

Live Wallboards

Display queue stats on screens so everyone sees wait times, calls in queue, and agent availability.

Agent Status

See who is available, on a call, or on break in real time.

Queue Metrics

Track average wait time, abandonment rate, and service levels.

Agent Tools

Give your team the tools they need to handle calls efficiently.

Screen Pop

Show caller information before the agent picks up so they are prepared.

Whisper and Barge

Supervisors can coach agents during calls or join when needed.

Wrap-Up Time

Give agents time after each call to complete notes before the next call arrives.

Ready to Improve Your Call Handling?

Tell us about your current call volume and team size.

Get StartedCall (201) 751-1003